Reference

Your Rights and Our Legal Framework

When you open an account with congtigel, you're entering into a clear agreement about how we handle your deposits, withdrawals, account data and support.

Payment SecurityData ProtectionAccount AccessWithdrawal VerificationSupport Channels
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congtigel Your Rights and Our Legal Framework
REACH US ANYTIME

How to Contact congtigel About Legal Matters

We've set up dedicated legal support channels so you can get answers fast. Whether you need to clarify a clause in your account agreement, report a data concern, or request your account…

Email Support Send legal questions, data requests or account term inquiries to our compliance desk. Email responses arrive within one business day during Indonesia standard hours.
In-Account Help Center Open your account and navigate to Settings > Legal & Support. You'll find policy summaries, FAQs and a direct message form to contact our legal team without leaving the lobby.
Live Chat During Hours Available 09:00–22:00 WIB weekdays. Our support agents can answer policy questions, clarify withdrawal procedures, or escalate data concerns to the right department on the spot.
ACCOUNT SAFEGUARDS

How We Protect Your Data and Account

Your account security and data privacy are built into congtigel from the ground up. We encrypt all login sessions with industry-standard TLS protocols, verify every withdrawal against your identity documents, and store…

Encrypted Login

Every time you sign in, your connection uses TLS 1.3 encryption. Session tokens expire after 30 minutes of inactivity, and we log all access for audit purposes.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS account, we match your withdrawal request against your original deposit method and identity records to prevent fraud.

Data Retention

We keep transaction records and account history for seven years to comply with Indonesian financial regulation. Personal data is deleted 12 months after account closure unless legal holds apply.

Your Data Rights

You can request a full data export, correct outdated information, or ask us to delete personal records after closing your account — all through your account settings or support.

Cookie & Tracking

We use cookies only for session management and fraud detection. No third-party tracking pixels. You can disable cookies in your browser; some lobby features may be limited.

Dispute & Appeal

If you dispute a charge or believe a transaction was unauthorised, contact support within 30 days. We investigate within five business days and respond with findings in writing.

Legal and Account Rights — Answered

Real questions from players about how congtigel handles agreements, payments, data and account access. If your question isn't here, our support team can answer it in seconds.

Your deposit funds are held in a merchant escrow account separate from our operational funds. This means your balance is protected even if the platform changes ownership or service. We will notify you of any material change and give you options to withdraw your balance or close your account without penalty.

Withdrawals to DANA, OVO, GoPay and QRIS usually arrive within 1–3 minutes after verification. Bank transfers may take one business day. All withdrawals are verified against your original deposit method and identity to prevent fraud.

Yes. Open your account, go to Settings > Data & Privacy, and click Export My Data. You'll receive a complete file of your account history, deposits, withdrawals and personal information within three business days as a downloadable record.

We store your name, email, phone number, identity document details, payment method records and transaction history. This is used for account verification, fraud prevention and regulatory compliance. You can update or correct any of this in Settings > Account Details at any time.

Contact our compliance team immediately at [email protected] or use the Escalation form in Settings > Help. Mark it as urgent security concern and we'll respond within two hours during business hours. Never share your password or identity documents in public chats.

Yes. In Settings > Account > Close Account, confirm closure. Your account closes immediately and personal data is queued for deletion after 12 months. Transaction records are kept for seven years as required by law. You can request expedited deletion by emailing support with your reason.

Payment details (DANA, OVO, GoPay, QRIS or bank account number) are encrypted and stored only for withdrawal matching and fraud detection. We never use your payment info for marketing without explicit consent. You can delete saved payment methods in Settings > Wallet > Saved Methods anytime.

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