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How we protect your privacy at congtigel

Your account information, payment details and gameplay history stay secure with us.

Encrypted account accessClear data retention rulesSupport in English 24/7

What we collect and why

congtigel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account at congtigel, we collect your name, email, phone number and payment method to verify your identity and process deposits. We track your gameplay data and transaction history to detect fraud, improve our service and comply with local regulations where we operate.

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Your payment information — whether you use DANA, OVO, GoPay or QRIS — is encrypted and stored securely. We do not sell your personal data to third parties. Access and data-handling practices depend on local law in your region. Cookies help us remember your preferences and
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keep you logged in across sessions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact us about your privacy

Email support Send privacy questions, data-access requests or concerns to our support team. We reply within one business day to help clarify how we handle your information.

Live chat Available 24 hours a day. Use the chat window in your account lobby to ask about data retention, account security or payment privacy right away.

Account settings Update your contact details, review recent logins and manage payment methods directly in the Security section of your account dashboard.

HOW WE KEEP YOU SAFE

Data security and your account rights

Encryption

All logins, deposits and withdrawals use SSL encryption. Your DANA, OVO, GoPay and QRIS payment details never touch our servers directly; they're processed by trusted payment partners.

Data retention

We keep your account history and transaction records for the period required by local law. Once that term ends, we securely delete inactive data unless you request your account to remain active.

Cookie control

Essential cookies keep you logged in and protect against fraud. You can manage non-essential cookies in your browser settings without losing core account access.

Access your data

Request a copy of all data we hold about you by emailing our support team. We provide it within 14 days in a readable format so you can review everything.

Delete or update

You can update your name, email or phone in Account Settings anytime. To delete your account and associated data, contact support and we'll walk you through the process.

Withdrawal of consent

If you've given us permission to use your data for marketing, you can opt out in Account Preferences. We'll stop using it within 48 hours.

Privacy policy FAQs

We retain transaction records for the period required by local law, then delete personal details like your phone and email. Gameplay history and account statements stay available for your records if you request them before deletion completes.

No. Payment details are processed by our trusted partners and never stored on our servers. We only keep a record that you deposited via that method and the transaction ID for your security and dispute resolution.

Yes. Open a support ticket or email us asking for a data access report. We'll send you a complete record of your personal details, account history and transactions within 14 days in a format you can download and review.

We only share data with payment processors, fraud-detection services and regulators where required by law. We never sell your details. Partners who handle your data must follow our privacy standards and keep it confidential.

Transaction history and account statements are kept for the period mandated by local regulations. After that term expires, we securely delete the data unless your account remains active or you ask us to retain it for your records.

Our privacy policy applies uniformly to all players where congtigel operates. Data handling and retention depend on local law in your region. If you have region-specific concerns, our support team can clarify how local regulations affect your account.

Essential cookies that protect your account and prevent fraud must stay on. Non-essential cookies for analytics and preferences can be disabled in your browser settings without blocking account access or lobby gameplay.

How we protect your privacy at congtigel

Contact us about your privacy

Data security and your account rights

Encryption

Data retention

Cookie control

Access your data

Delete or update

Withdrawal of consent

Privacy policy FAQs

01 What happens to my data if I close my account?

02 Is my DANA, OVO, GoPay or QRIS payment info stored on congtigel?

03 Can I see what data you have about me?

04 Do you share my information with other companies?

05 How long do you keep my account records?

06 What if I'm in Bandung or another Indonesian city — does the policy differ?

07 Can I turn off cookies and still play?

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